Mahanagar Hospital / K. V. Ramani, Poonam Trivedi, Imran Malek.
Material type:
TextSeries: Publisher: London : Indian Institute of Management, Ahmedabad, 2010Description: 1 online resource : illustrationsContent type: - text
- computer
- online resource
- 9781526439895 (ebook) :
- 353.975700841 23
Originally published in Ramani, K. V., Trivedi, P., & Malek, I. (2010). Mahanagar Hospital. CMHS0010. Indian Institute of Management, Ahmedabad.
Dr. Satish Kumar, Director of the Pathology Laboratory at Mahanagar Hospital, was reviewing the annual report of his lab performance prepared by the hospital's quality control department. This report was prepared at the request of Dr. Satish himself in anticipation of a proposed visit by an NABL team following the accreditation of his lab three years ago. Dr. Satish was concerned about some of the observations in the report related to pre-analytical activities and the possible consequences on the turnaround time for report generation and patients' health. With increasing dependence on clinical lab test reports by the hospital physicians, the reliability of laboratory testing and reporting was critical.
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