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Van Halen, brown M&M's, and quality control / Ray R. Venkataraman, Jeffrey K. Pinto.

By: Contributor(s): Material type: TextSeries: Publisher: Los Angeles, CA : SAGE Publications, Inc., 2017Description: 1 online resourceContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781544318387 (ebook) :
Subject(s): DDC classification:
  • 782.421660922 23
Online resources: This case describes how the rock band, Van Halen, used the presence of brown M&Ms in the backstage area as a visible signal to quality lapses of conformance to its performance specifications.
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Originally published in Venkataraman, R. R., & Pinto, J. K. (2017). Van Halen, brown M&M's and quality control. In Operations management: Managing global supply chains( pp. 191). Thousand Oaks, CA: SAGE Publications. ISBN: 9781506302935.

This case describes how the rock band, Van Halen, used the presence of brown M&Ms in the backstage area as a visible signal to quality lapses of conformance to its performance specifications.

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