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Southwest Airlines flight 1248 (C) / Daniel Diermeier, Justin Heinze.

By: Contributor(s): Material type: TextSeries: Publisher: London : SAGE Publications Ltd, 2017Description: 1 online resource : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781473992887 (ebook) :
Subject(s): DDC classification:
  • 338.762910973
Online resources: After the company's first aviation fatality, Southwest Airlines's CEO is faced with new and difficult decisions. The alacrity and compassion that characterized the company's response serves as a paradigm for any organization facing a future crisis situation.
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Originally published: Diermeier, D., & Heinze, J. (2007). Southwest Airlines flight 1248 (C). 5-107-001(A). Evanston, IL: Kellogg School of Management, Northwestern University.

After the company's first aviation fatality, Southwest Airlines's CEO is faced with new and difficult decisions. The alacrity and compassion that characterized the company's response serves as a paradigm for any organization facing a future crisis situation.

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