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Creating synergy in a four-generation workplace / Rita Rizzo.

By: Material type: TextSeries: Publisher: [London] : SAGE, 2016Description: 1 online resource : illustrations (black and white, and colour)Content type:
  • text
  • still image
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781473956346 (ebook) :
Subject(s): DDC classification:
  • 658.3145 23
Online resources: This case study, written for undergraduate students, is based on generational differences in a metropolitan children's museum. Employees from various generations experience communication challenges, differing values systems, disparate approaches to work, and interpersonal conflict. Learners assume different generation roles and address these issues in a team setting. By the end of the case, learners explore the preferred communication methods and styles to use to be effectively heard and understood in each generation; identify the work ethic characteristics of each generation in today's workplace; respond to generational differences that affect workplace performance and productivity; and collaborate with others to create and sustain a work environment that capitalizes on generational diversity. This module requires three 50-minute classes to complete.
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Originally Published in: Rizzo, R. (2011). Creating Synergy in a Four Generation Workplace. Alexandra, VA: Society for Human Resource Management.

This case study, written for undergraduate students, is based on generational differences in a metropolitan children's museum. Employees from various generations experience communication challenges, differing values systems, disparate approaches to work, and interpersonal conflict. Learners assume different generation roles and address these issues in a team setting. By the end of the case, learners explore the preferred communication methods and styles to use to be effectively heard and understood in each generation; identify the work ethic characteristics of each generation in today's workplace; respond to generational differences that affect workplace performance and productivity; and collaborate with others to create and sustain a work environment that capitalizes on generational diversity. This module requires three 50-minute classes to complete.

Description based on online resource; title from home page (viewed on May 5, 2016).

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