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Service management in IT-enabled service supply chains / Yan Wang, Henk Akkermans.

By: Contributor(s): Material type: TextSeries: Publisher: London : SAGE Publications Ltd, 2017Description: 1 online resource : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781473989788 (ebook) :
Subject(s): DDC classification:
  • 338.7610010941
Online resources: Services and information technology (IT) are dominating the current global economy. Due to the increasing involvement of IT in service operations, a new type of service supply chain (SSC) has emerged, namely the IT-enabled SSC. The present case is intended to reveal the insights of service management in such a new supply chain. Through the example of TeleSP, a northern European telecommunications and IT service provider with a complex supply chain, readers are invited to discover the unique characteristics of the IT-enabled SSC, and to view the challenges in running it.
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Includes bibliographical references and index.

Services and information technology (IT) are dominating the current global economy. Due to the increasing involvement of IT in service operations, a new type of service supply chain (SSC) has emerged, namely the IT-enabled SSC. The present case is intended to reveal the insights of service management in such a new supply chain. Through the example of TeleSP, a northern European telecommunications and IT service provider with a complex supply chain, readers are invited to discover the unique characteristics of the IT-enabled SSC, and to view the challenges in running it.

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