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MCB, implementation of the symbols project / Khawaja Asjad Saeed & Shazib E. Shaikh.

By: Contributor(s): Material type: TextSeries: Publisher: [London] : SAGE, 2016Description: 1 online resource : illustrations (black and white, and colour)Content type:
  • text
  • still image
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9789351508298 (ebook) :
Subject(s): DDC classification:
  • 658.406 23
Online resources: This is a case that facilitates learning about IT-enabled change management. It tracks both the decision to convert to a {dollar}1.7 million banking enterprise system and its roll-out between 2002 and 2008. The project was met with resistance by the branches of this major nationwide bank to the point that in 2005 the project team was completely reorganized and a new Senior Vice President (SVP) position was created specifically for the project. The new system would lead to more centralization and integration with faster inter-branch processing as compared to the previous system which granted branches more autonomy in inter-bank transfers and employees only interacted with the system through data operators.
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Originally Published in: Saeed, K. A., & Shaikh, S. E. (2012). MCB: Implementation of the Symbols Project. Asian Journal of Management Cases, 9(2), 99-114. DOI: 10.1177/0972820112454239.

This is a case that facilitates learning about IT-enabled change management. It tracks both the decision to convert to a {dollar}1.7 million banking enterprise system and its roll-out between 2002 and 2008. The project was met with resistance by the branches of this major nationwide bank to the point that in 2005 the project team was completely reorganized and a new Senior Vice President (SVP) position was created specifically for the project. The new system would lead to more centralization and integration with faster inter-branch processing as compared to the previous system which granted branches more autonomy in inter-bank transfers and employees only interacted with the system through data operators.

Description based on online resource; title from home page (viewed on May 3, 2016).

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