Includes bibliographical references and index.

Giving from the heart -- Communication that blocks compassion -- Observing without evaluating -- Identifying and expressing feelings -- Taking responsibility for our feelings -- Requesting that which would enrich life -- Receiving empathically -- The power of empathy -- Connecting compassionately with ourselves -- Expressing anger fully -- Conflict resolution and mediation -- The protective use of force -- Liberating ourselves and counseling others -- Expressing appreciation in nonviolent communication.