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Design for Services.

By: Contributor(s): Material type: TextSeries: Publisher: Oxford : Taylor & Francis Group, 2011Copyright date: ©2011Edition: 1st edDescription: 1 online resource (299 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781317152378
Subject(s): Genre/Form: DDC classification:
  • 338.4
Online resources:
Contents:
Cover -- Contents -- List of Figures -- Preface by Rachel Cooper -- Acknowledgments -- About the Authors -- Notes on Contributors -- Introduction by Ezio Manzini -- Section 1 Introduction to Design for Services -- 1.1 A New Discipline -- Section 2 Design for Services: From Theory to Practice and Vice Versa -- 2.1 Designing Interactions, Relations and Experiences -- Case Study 01 Co-designing Services in the Public Sector -- Case Study 02 Developing Collaborative Tools in International Projects: The PoliDaido Project -- Case Study 03 Designing Empathic Conversations about Future User Experiences -- Case Study 04 Driving Service Design by Directed Storytelling -- Case Study 05 Exploring Mobile Needs and Behaviours in Emerging Markets -- 2.2 Designing Interactions to Shape Systems and Organisations -- Case Study 06 There is More to Service than Interactions -- Case Study 07 How Service Design can Support Innovation in the Public Sector -- Case Study 08 From Novelty to Routine: Services in Science and Technology-based Enterprises -- Case Study 09 Enabling Excellence in Service with Expressive Service Blueprinting -- 2.3 Exploring New Collaborative Service Models -- Case Study 10 Service Design, New Media and Community Development -- Case Study 11 Designing the Next Generation of Public Services -- Case Study 12 A Service Design Inquiry into Learning and Personalisation -- Case Study 13 Mobile and Collaborative. Mobile Phones, Digital Services and Sociocultural Activation -- 2.4 Imagining Future Directions for Service Systems -- Case Study 14 Using Scenarios to Explore System Change: VEIL, Local Food Depot -- Case Study 15 Designing a Collaborative Projection of the 'Cité du Design' -- Case Study 16 Enabling Sustainable Behaviours in Mobility through Service Design -- Case Study 17 Supporting Social Innovation in Food Networks.
2.5 A Map of Design for Services -- 2.6 What is Design for Services? -- 2.7 What Job Profiles for a Service Designer? -- Section 3 Future Developments -- 3.1 An Emerging Economy -- Appendix 1: An Open Conversation -- Appendix 2: Tools of Design for Services -- Index.
Summary: Design for Services explores what service design brings to the table and reflects on why the ideas and practices of service design are resonating with today's design community. The contributors offer a broad range of concrete examples to help clarify the issues, practices, knowledge and theories that are beginning to define this emerging field. Whilst acknowledging service design as the disciplinary term, Anna Meroni and Daniela Sangiorgi focus on articulating what design is doing and can do for services and how this connects to existing fields of knowledge and practice.
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Cover -- Contents -- List of Figures -- Preface by Rachel Cooper -- Acknowledgments -- About the Authors -- Notes on Contributors -- Introduction by Ezio Manzini -- Section 1 Introduction to Design for Services -- 1.1 A New Discipline -- Section 2 Design for Services: From Theory to Practice and Vice Versa -- 2.1 Designing Interactions, Relations and Experiences -- Case Study 01 Co-designing Services in the Public Sector -- Case Study 02 Developing Collaborative Tools in International Projects: The PoliDaido Project -- Case Study 03 Designing Empathic Conversations about Future User Experiences -- Case Study 04 Driving Service Design by Directed Storytelling -- Case Study 05 Exploring Mobile Needs and Behaviours in Emerging Markets -- 2.2 Designing Interactions to Shape Systems and Organisations -- Case Study 06 There is More to Service than Interactions -- Case Study 07 How Service Design can Support Innovation in the Public Sector -- Case Study 08 From Novelty to Routine: Services in Science and Technology-based Enterprises -- Case Study 09 Enabling Excellence in Service with Expressive Service Blueprinting -- 2.3 Exploring New Collaborative Service Models -- Case Study 10 Service Design, New Media and Community Development -- Case Study 11 Designing the Next Generation of Public Services -- Case Study 12 A Service Design Inquiry into Learning and Personalisation -- Case Study 13 Mobile and Collaborative. Mobile Phones, Digital Services and Sociocultural Activation -- 2.4 Imagining Future Directions for Service Systems -- Case Study 14 Using Scenarios to Explore System Change: VEIL, Local Food Depot -- Case Study 15 Designing a Collaborative Projection of the 'Cité du Design' -- Case Study 16 Enabling Sustainable Behaviours in Mobility through Service Design -- Case Study 17 Supporting Social Innovation in Food Networks.

2.5 A Map of Design for Services -- 2.6 What is Design for Services? -- 2.7 What Job Profiles for a Service Designer? -- Section 3 Future Developments -- 3.1 An Emerging Economy -- Appendix 1: An Open Conversation -- Appendix 2: Tools of Design for Services -- Index.

Design for Services explores what service design brings to the table and reflects on why the ideas and practices of service design are resonating with today's design community. The contributors offer a broad range of concrete examples to help clarify the issues, practices, knowledge and theories that are beginning to define this emerging field. Whilst acknowledging service design as the disciplinary term, Anna Meroni and Daniela Sangiorgi focus on articulating what design is doing and can do for services and how this connects to existing fields of knowledge and practice.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2025. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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