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The Palgrave Handbook of Co-Production of Public Services and Outcomes.

By: Contributor(s): Material type: TextPublisher: Cham : Springer International Publishing AG, 2020Copyright date: ©2021Edition: 1st edDescription: 1 online resource (726 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9783030537050
Subject(s): Genre/Form: DDC classification:
  • 320.6
Online resources:
Contents:
The Palgrave Handbook of Co-Production of Public Services and Outcomes -- Acknowledgements -- Contents -- Notes on Contributors -- List of Figures -- List of Tables -- List of Boxes -- PartI Introduction and Definitions of Co-Production -- 1 User and Community Co-production of Public Services and Outcomes-A Map of the Current State of Play -- Introduction -- Structure of the Handbook -- Definitions -- Disciplinary Roots of Co-production -- Different Perspectives on Co-production -- Co-commissioning of Public Services and Outcomes -- Co-design of Public Services and Outcomes -- Co-delivery of Public Services and Outcomes -- Co-assessment of Public Services and Outcomes -- Implementing and Scaling Co-production in Public Service Organisations and Systems -- Governance of Co-production -- Future Research Agenda -- References -- 2 User and Community Co-production of Public Value -- Introduction -- Definitions of User and Community Co-production -- Co-production as a Pathway to Public Value -- Co-production as Citizen Voice and Citizen Action: The Four Co's -- Change Management of Co-production: The Co-production Star Model -- Step 1: Map It! -- Step 2: Focus It! -- Step 3: People It! -- Step 4: Market It! -- Step 5: Grow It! -- Case Study: Implementing the Co-production Star in Jobcenter MainArbeit, Germany -- Summary -- References -- PartII Disciplinary Roots of Co-production -- 3 Co-production in Political Science and Public Administration -- Co-production in Political Science and Public Administration -- Origins -- Surge and Decline in Co-production Research -- Surge -- Decline -- Extending the Co-production Concept -- Participants in Co-production -- Phases or Stages of the Service Cycle Included in Co-production -- A Resurgence of Interest: Co-production in Political Science and Public Administration.
Conclusion: Co-production in Political Science and Public Administration -- References -- 4 The Political Economy Foundations of Co-production -- What Is Co-production (Co-P)? -- Collective Co-production -- Team Production Theory and CoP(C) -- Individual Co-production CoP(I) -- Conclusions -- References -- 5 How to Work More Inclusively with 'The People It's About' to Foster More Inclusive Outcomes: A Behavioural Insight and Behavioural Design Perspective on Co-production -- Hidden Barriers to Inclusive Co-production -- Common Challenges -- The Human Mind and Behavioural Insights -- The Speech Bubble Intervention -- Inclusive Co-production as a Motivated Happening -- Keep Focus on the People in the Entire Process -- Inclusive Co-production as Informed Experiments -- Empirical Example of Informed Experiments -- Inclusive Co-production as a Facilitated Design Process -- Engage the People to Observe and Identify Patterns -- Inclusive Kick Off to Motivate for Change Instead of Motivating for Co-production -- Mitigate Unconscious Bias Throughout the Process -- Inclusive Co-production as Automated Behavioural Change -- Why Nudging and Inclusion Nudges Are Effective Means of Co-production -- Limitations of Nudging and Inclusion Nudges in Co-production -- Closing Remarks: The Importance of Broadening Our Understanding of Co-production -- References -- PartIII Different Perspectives on Co-production -- 6 Co-production from a Public Service Logic Perspective -- Introduction -- Understanding Co-production -- Co-production Within the Narratives of Public Service Reform -- Co-production from the Public Service Logic Perspective -- Conclusions and Implications -- References -- 7 Understanding Co-production as a Social Innovation -- Introduction -- Discerning Two Different Meanings of 'Co-production' -- Co-production as a Social Innovation.
Hallmarks of Social Innovation in Co-productive Services -- Personalised Packages of Services-Crossing Silos and Sectors -- Bridging the Gaps-Intermediating Experts' and Peoples' Life Worlds -- Family and Community-Acknowledging Ties That Can Bind and Support -- Rebalancing Protection and Empowerment -- Rights and Responsibilities-Social Contracts for Co-production -- Framing Co-production as an Innovatory Process: The Interaction of Social Innovations and Politics -- Below the Radar: Innovatory Changes at the Fringes of Civil Society and Systems -- Municipalities and Cities-Co-productive Innovations at the Interface of Society and Public Systems -- Changing Governance-From Pilot Programmes to a Democratic Experimentalism? -- Summary and Conclusion -- Literature -- 8 The Importance of Co-production in Branding as Governance Strategy -- Introduction: The Marriage of Branding and Co-production as a New Governance Strategy? -- The Surge of Branding as Governance Strategy -- Co-production in Branding -- Branding as Governance Strategy: Different from Normal Governance Strategies -- Public Brands: Creating Meaning for Public Goods, Policies, Actors, Places or Processes -- How Branding Works: Creating Meaning as a Neurological and Psychological Process -- Branding: A Different Governance Strategy -- Co-production in Branding: Brand Communities and Forms of Engagement -- The Establishment of Brand Communities -- Forms of Co-production in Branding -- Empirical Research on Public Co-production and Branding -- Citizens as Co-producers Distinguished from Other Stakeholders -- Democratic Legitimacy Must Be Worked on -- Obstacles and Effects -- The Generative Mechanisms of Co-production and Branding -- Conclusions -- References -- 9 Getting to Authentic Co-production: An Asset-Based Community Development Perspective on Co-production -- Introduction.
An Overview of Asset-Based Community Development -- A Question of Power and Sequence -- A Power Analysis Framework -- Getting Practical: Building Community from the Neighbourhood Out: The Dilemmas and Potential -- Deconstructing 'Worklessness' -- The Map Is Not the Territory -- Fails to Get to the Root of the Problem -- Deviant or Deserving? -- The Tyranny of Experts: Outside Experts Know Best -- The 5 P's: The Problem IS Persistent, Pernicious, Permanent and Pervasive -- Scenario One: Countering a Culture of Worklessness Through the Scarcity Lens -- Scenario Two: Connecting Local Gifts to Nurture Local Economy Through the Lens of Abundance -- Shifting from Institutional Reform to Precipitating Community-Led Alternatives -- Conclusion -- References -- 10 Law and Co-production: The Importance of Citizenship Values -- Conceptualising Co-production -- Proximity and Co-production -- Citizens as Co-producers -- From Social to Administrative Citizenship -- Horizontal Subsidiarity -- Co-production as a Duty -- Conclusion -- References -- 11 Discover Together: Attempting to Alter Understanding and Practices in Governments' Work with Citizens -- Moving to a New Public Governance -- Field Case and Research Methods -- Research Methods &amp -- Analysis -- Negotiating Distinct Frameworks of Governing -- Resources That Promoted Creation of Collaborative Governance Capacity -- Co-created Material Objects -- Training Opportunities -- External and Internal Translators -- Implications and Conclusion -- References -- 12 Co-production from a Third-Sector Perspective -- Introduction -- Theories of the Third Sector -- Three-Failures Theory -- Three Lens Theory, Interdependence Theory and Other Supply-Side Theories -- Critiques of Third-Sector Theory as 'Incomplete' -- Co-production's Origins and Definition.
Co-production's Origins Outside of Voluntary Sector Theory: Three Barriers -- Co-production Theory's Potential Application to Third-Sector Theory -- Institutionalised Co-production as a Third-Sector Activity -- Co-production's Engagement with the Third Sector: To What End? -- Conclusion: Third-Sector, Four-Sector or Systems Theory? -- References -- PartIV Co-commissioning of Public Services and Outcomes -- 13 Co-commissioning at the Micro-Level: Personalised Budgets in Health and Social Care -- Introduction -- Personalised Budgets in Health and Social Care -- Personalised Care Budgets and Co-commissioning -- Personal Health Budgets and Co-commissioning -- Personal Health Budgets in Practice -- Co-commissioning as a Longitudinal Process -- Year One -- Year Two -- Conclusion -- References -- 14 A Strategic Management Approach to Co-commissioning Public Services -- Introduction -- Governance and Administrative Reform Narratives and Commissioning -- A Conceptualisation of the Commissioning Cycle and Co-commissioning -- Combining Strategic Management and Commissioning: Towards Strategic Co-Commissioning -- Concluding Remarks -- References -- 15 Transforming Lives, Communities and Systems? Co-production Through Participatory Budgeting -- Introduction: Participatory Budgeting as Co-production -- What Is Participatory Budgeting? Concept, Origins and Global Diffusion -- How Does It Work? Stages, Logics and Dimensions in Participatory Budgeting -- Framing -- Agenda-Setting -- Scope and Scale -- Inclusion -- Deliberation -- Facilitation and Support -- Digitalisation -- Institutional Fit -- Impacts and Outcomes of Participatory Budgeting -- The Future of Participatory Budgeting -- References -- PartV Co-design of Public Services and Outcomes -- 16 Co-designing Healthcare Services with Patients -- Introduction -- A Brief History of Design Thinking and Co-design.
Participatory Design.
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The Palgrave Handbook of Co-Production of Public Services and Outcomes -- Acknowledgements -- Contents -- Notes on Contributors -- List of Figures -- List of Tables -- List of Boxes -- PartI Introduction and Definitions of Co-Production -- 1 User and Community Co-production of Public Services and Outcomes-A Map of the Current State of Play -- Introduction -- Structure of the Handbook -- Definitions -- Disciplinary Roots of Co-production -- Different Perspectives on Co-production -- Co-commissioning of Public Services and Outcomes -- Co-design of Public Services and Outcomes -- Co-delivery of Public Services and Outcomes -- Co-assessment of Public Services and Outcomes -- Implementing and Scaling Co-production in Public Service Organisations and Systems -- Governance of Co-production -- Future Research Agenda -- References -- 2 User and Community Co-production of Public Value -- Introduction -- Definitions of User and Community Co-production -- Co-production as a Pathway to Public Value -- Co-production as Citizen Voice and Citizen Action: The Four Co's -- Change Management of Co-production: The Co-production Star Model -- Step 1: Map It! -- Step 2: Focus It! -- Step 3: People It! -- Step 4: Market It! -- Step 5: Grow It! -- Case Study: Implementing the Co-production Star in Jobcenter MainArbeit, Germany -- Summary -- References -- PartII Disciplinary Roots of Co-production -- 3 Co-production in Political Science and Public Administration -- Co-production in Political Science and Public Administration -- Origins -- Surge and Decline in Co-production Research -- Surge -- Decline -- Extending the Co-production Concept -- Participants in Co-production -- Phases or Stages of the Service Cycle Included in Co-production -- A Resurgence of Interest: Co-production in Political Science and Public Administration.

Conclusion: Co-production in Political Science and Public Administration -- References -- 4 The Political Economy Foundations of Co-production -- What Is Co-production (Co-P)? -- Collective Co-production -- Team Production Theory and CoP(C) -- Individual Co-production CoP(I) -- Conclusions -- References -- 5 How to Work More Inclusively with 'The People It's About' to Foster More Inclusive Outcomes: A Behavioural Insight and Behavioural Design Perspective on Co-production -- Hidden Barriers to Inclusive Co-production -- Common Challenges -- The Human Mind and Behavioural Insights -- The Speech Bubble Intervention -- Inclusive Co-production as a Motivated Happening -- Keep Focus on the People in the Entire Process -- Inclusive Co-production as Informed Experiments -- Empirical Example of Informed Experiments -- Inclusive Co-production as a Facilitated Design Process -- Engage the People to Observe and Identify Patterns -- Inclusive Kick Off to Motivate for Change Instead of Motivating for Co-production -- Mitigate Unconscious Bias Throughout the Process -- Inclusive Co-production as Automated Behavioural Change -- Why Nudging and Inclusion Nudges Are Effective Means of Co-production -- Limitations of Nudging and Inclusion Nudges in Co-production -- Closing Remarks: The Importance of Broadening Our Understanding of Co-production -- References -- PartIII Different Perspectives on Co-production -- 6 Co-production from a Public Service Logic Perspective -- Introduction -- Understanding Co-production -- Co-production Within the Narratives of Public Service Reform -- Co-production from the Public Service Logic Perspective -- Conclusions and Implications -- References -- 7 Understanding Co-production as a Social Innovation -- Introduction -- Discerning Two Different Meanings of 'Co-production' -- Co-production as a Social Innovation.

Hallmarks of Social Innovation in Co-productive Services -- Personalised Packages of Services-Crossing Silos and Sectors -- Bridging the Gaps-Intermediating Experts' and Peoples' Life Worlds -- Family and Community-Acknowledging Ties That Can Bind and Support -- Rebalancing Protection and Empowerment -- Rights and Responsibilities-Social Contracts for Co-production -- Framing Co-production as an Innovatory Process: The Interaction of Social Innovations and Politics -- Below the Radar: Innovatory Changes at the Fringes of Civil Society and Systems -- Municipalities and Cities-Co-productive Innovations at the Interface of Society and Public Systems -- Changing Governance-From Pilot Programmes to a Democratic Experimentalism? -- Summary and Conclusion -- Literature -- 8 The Importance of Co-production in Branding as Governance Strategy -- Introduction: The Marriage of Branding and Co-production as a New Governance Strategy? -- The Surge of Branding as Governance Strategy -- Co-production in Branding -- Branding as Governance Strategy: Different from Normal Governance Strategies -- Public Brands: Creating Meaning for Public Goods, Policies, Actors, Places or Processes -- How Branding Works: Creating Meaning as a Neurological and Psychological Process -- Branding: A Different Governance Strategy -- Co-production in Branding: Brand Communities and Forms of Engagement -- The Establishment of Brand Communities -- Forms of Co-production in Branding -- Empirical Research on Public Co-production and Branding -- Citizens as Co-producers Distinguished from Other Stakeholders -- Democratic Legitimacy Must Be Worked on -- Obstacles and Effects -- The Generative Mechanisms of Co-production and Branding -- Conclusions -- References -- 9 Getting to Authentic Co-production: An Asset-Based Community Development Perspective on Co-production -- Introduction.

An Overview of Asset-Based Community Development -- A Question of Power and Sequence -- A Power Analysis Framework -- Getting Practical: Building Community from the Neighbourhood Out: The Dilemmas and Potential -- Deconstructing 'Worklessness' -- The Map Is Not the Territory -- Fails to Get to the Root of the Problem -- Deviant or Deserving? -- The Tyranny of Experts: Outside Experts Know Best -- The 5 P's: The Problem IS Persistent, Pernicious, Permanent and Pervasive -- Scenario One: Countering a Culture of Worklessness Through the Scarcity Lens -- Scenario Two: Connecting Local Gifts to Nurture Local Economy Through the Lens of Abundance -- Shifting from Institutional Reform to Precipitating Community-Led Alternatives -- Conclusion -- References -- 10 Law and Co-production: The Importance of Citizenship Values -- Conceptualising Co-production -- Proximity and Co-production -- Citizens as Co-producers -- From Social to Administrative Citizenship -- Horizontal Subsidiarity -- Co-production as a Duty -- Conclusion -- References -- 11 Discover Together: Attempting to Alter Understanding and Practices in Governments' Work with Citizens -- Moving to a New Public Governance -- Field Case and Research Methods -- Research Methods &amp -- Analysis -- Negotiating Distinct Frameworks of Governing -- Resources That Promoted Creation of Collaborative Governance Capacity -- Co-created Material Objects -- Training Opportunities -- External and Internal Translators -- Implications and Conclusion -- References -- 12 Co-production from a Third-Sector Perspective -- Introduction -- Theories of the Third Sector -- Three-Failures Theory -- Three Lens Theory, Interdependence Theory and Other Supply-Side Theories -- Critiques of Third-Sector Theory as 'Incomplete' -- Co-production's Origins and Definition.

Co-production's Origins Outside of Voluntary Sector Theory: Three Barriers -- Co-production Theory's Potential Application to Third-Sector Theory -- Institutionalised Co-production as a Third-Sector Activity -- Co-production's Engagement with the Third Sector: To What End? -- Conclusion: Third-Sector, Four-Sector or Systems Theory? -- References -- PartIV Co-commissioning of Public Services and Outcomes -- 13 Co-commissioning at the Micro-Level: Personalised Budgets in Health and Social Care -- Introduction -- Personalised Budgets in Health and Social Care -- Personalised Care Budgets and Co-commissioning -- Personal Health Budgets and Co-commissioning -- Personal Health Budgets in Practice -- Co-commissioning as a Longitudinal Process -- Year One -- Year Two -- Conclusion -- References -- 14 A Strategic Management Approach to Co-commissioning Public Services -- Introduction -- Governance and Administrative Reform Narratives and Commissioning -- A Conceptualisation of the Commissioning Cycle and Co-commissioning -- Combining Strategic Management and Commissioning: Towards Strategic Co-Commissioning -- Concluding Remarks -- References -- 15 Transforming Lives, Communities and Systems? Co-production Through Participatory Budgeting -- Introduction: Participatory Budgeting as Co-production -- What Is Participatory Budgeting? Concept, Origins and Global Diffusion -- How Does It Work? Stages, Logics and Dimensions in Participatory Budgeting -- Framing -- Agenda-Setting -- Scope and Scale -- Inclusion -- Deliberation -- Facilitation and Support -- Digitalisation -- Institutional Fit -- Impacts and Outcomes of Participatory Budgeting -- The Future of Participatory Budgeting -- References -- PartV Co-design of Public Services and Outcomes -- 16 Co-designing Healthcare Services with Patients -- Introduction -- A Brief History of Design Thinking and Co-design.

Participatory Design.

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