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Interactions and feedback effects are important influencing factors for specialized communicative actions. This particularly affects product research in the context of producing user manuals. What role do communicative processes in the user situation play during interaction with products? How can these processes be scientifically captured? And how can they be incorporated into theoretical model building? Harald Schenda is developing a model that captures the communicative processes between product, user, and document. Innovative for the field of technical communication science and knowledge communication research is his focus on capturing model elements in situational processes. Particularly interesting are his insights into the commonalities and connections between human communication and communication between humans and machines or products.

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