Algorithmic Decision-Making in Service Work An Analysis of Changing Job Autonomy
Materialtyp:
ArtikelSerie: Utgivningsinformation: Baden-Baden Nomos 2024Beskrivning: 1 electronic resource (401 p.)Innehållstyp: - text
- computer
- online resource
- 9783748946663
- 9783756010134
- Economics, Finance, Business and Management
- Industry & industrial studies
- Hospitality and service industries
- ADM
- AI
- Algorithmic Decision-Making
- Artificial Intelligence
- Banking services
- Care Work
- Deep Learning
- Digital Taylorism
- Digitalization of work
- Job Autonomy
- Labour Research
- digital labour
- digital transformation
- industrial sociology
- information technologies
- service work
- sociology of work
Open Access Unrestricted online access star
Far-reaching transformations in the world of work are being discussed vividly under the term 'artificial intelligence'. Questions are arising about the changing role of humans in work processes and their freedom to determine work content and conditions. This book explores these potential areas of conflict and examines how algorithmic decision-making systems influence the job autonomy of service workers. Using case studies from outpatient care and banking services, this book shows under which organisational conditions positive experiences of autonomy are enabled. Dr Gina Glock is a work sociologist, who researches the interplay of work and digitalisation.
Creative Commons Licence cc by-sa cc https://creativecommons.org/licenses/by-sa/4.0/
eng
Freely available e-book