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Chapter 63: Introducing robots and AI in human service organizations: what are the implications for employees and service users?

Av: Medverkande: Materialtyp: ArtikelUtgivningsinformation: Cheltenham, UK Edward Elgar Publishing Edward Elgar Publishing [Imprint] 2023Innehållstyp:
  • text
Medietyp:
  • computer
Bärartyp:
  • online resource
ISBN:
  • 9781803928562
Ämnen: Onlineresurser: I: Sammanfattning: Robots and AI are increasingly being introduced in organizations to improve efficiency and replace dull and dangerous work. The implementation of robots and AI will change the way work is organized and managed with consequences for both employees and service users. In this chapter, we critically examine the implementation of robots and AI in human service organizations from work design, management, and ethical perspectives. We propose that the implementation of robots and AI introduces several challenges and risks for both employees and users that need to be addressed. However, we also suggest that these challenges may be overcome if knowledge about work design and user involvement is considered.
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Robots and AI are increasingly being introduced in organizations to improve efficiency and replace dull and dangerous work. The implementation of robots and AI will change the way work is organized and managed with consequences for both employees and service users. In this chapter, we critically examine the implementation of robots and AI in human service organizations from work design, management, and ethical perspectives. We propose that the implementation of robots and AI introduces several challenges and risks for both employees and users that need to be addressed. However, we also suggest that these challenges may be overcome if knowledge about work design and user involvement is considered.

Creative Commons Licence cc by-nc-nd cc https://creativecommons.org/licenses/by-nc-nd/4.0/

eng

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